Robotization, implemented internally in the company, is usually intended to create a large number of robots whose work should automate a significant amount of business processes and bring tangible benefits. To achieve a viable scale, the company needs a team that will create, manage and maintain the robots. What skills should you look for in your RPA team?
Key skills in your robotics department
- Analytical thinking
Analytical thinking is the foundation in the robotics team and is needed at virtually every stage of robotization. The ability to analyse data and construct logical structures is an inherent element of the daily work done by the people who assess the robotic potential of business processes. Analytical thinking is also a must for their colleagues: RPA developers, testers, and administrators.
- Problem-solving skills
The process of creating robots alone can pose many challenges for developers. They often have to try out various solutions before they find the right answer that ensures the robot will work correctly. The team must also react swiftly to changes in the process or applications so that the robotized processes run effectively and without any interruptions. In such situations the team members need to be resilient and determined to find solutions.
- RPA knowledge
Although you can learn how to use RPA tools, if you want to robotize processes in your company, you will probably prefer to hire experts from the start. Their experience can help in completing projects, which, as with many other IT projects, can take a lot of time, when implemented in-house.
- Business experience
While developing and maintaining robots, an RPA team works together with business departments. Previous business experience definitely helps team members to understand the robotized processes more deeply and to cooperate and communicate with other teams better.
- Change management
This is a skill that will come in handy not only in a robotics team, but across the entire organisation. Well-though-out automation requires the engagement of the whole company and often asks for a change in the mindset. It is still believed that robots will take people’s jobs, even though in practice they relieve employees from tedious, usually disliked tasks. It is important to talk to teams, listen to their fears and support them throughout the implementation of robotization.