Clients

Case study

asekum
Client's name
Asekum
Our most important goal is providing our Customers with the best quality of service, and the combined effort of people and robots guarantees efficient and professional customer service.
Anna Rozłucka
Anna Rozłucka
CEO

About Company

Asekum is an insurance multi-agency that insures the property belonging to mLeasing. Its deals with insurance distribution activities for companies such as UNIQA, Compensa and PZU. Asekum offer includes a comprehensive range of insurance products including GAP, assistance, OC, AC and NNW packages.

Industry

Insurance services

Deployment departments

Customer Service, Contract Management

Challenges

  1. Increasing the quality of customer service
  2. Lowering employee turnover

Examples of processes

  1. Issuing the renewal of insurance policies
  2. Encrypting and sending insurance policies and documents
  3. Creating data bases for monitoring purposes

Results achieved

2178 arrangements

Digital Teammates renew 2178 insurance arrangements per month.

2200 documents

Before the introduction of e-mail dispatch, Digital Teammates printed on average of 2,200 documents per month, which were then signed and sent to customers by employees.

60%

Over 60% of all documents handled by the company are sent to customers automatically.

7820 polices

Digital Teammates verify 7,820 policies every month and prepare a report with the required data that employees need to continue the process.

Get to know our Digital Teammates! See how our Clients benefitted from them:

Atlas
32% of invoices are booked automatically in this accounting team
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PESA
Service up to 20,000 invoices each month
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mBank
Due to automation employee turnover decreased from 19% to 9%
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Thermoplast
Monthly handling of over 7,500 bank statements
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IPF
Post-sales support team increased their productivity by 30%
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mLeasing
Over 33 robots support Employees from 4 Teams
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mBank
mBank – as the technological leader in Polish banking – decided to deploy digital teammates a few years ago. Digital Teammates automated such processes as payment and customer request processes. The project met our expectations and robots were a factor in the increase of productivity.
Dorota Pustelnik
Dorota Pustelnik
Director of Operations Quality & Improvement Department
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Asekum
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Atlas
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