IPF Digital provides fast and convenient credit solutions, including hapiloan to retail clients around the world. Its offer reaches recipients from countries such as Finland, Estonia, Latvia, Lithuania, Poland, Spain, Mexico and Australia. The number of clients using the company’s financial services has already exceeded 300,000. Loans are offered on-line as well as through distribution partners. The company’s revenue is counted in hundreds of millions Euro.
Sales Team, Customer Service
The team’s productivity increased by 30% without requiring any new hires.
The time-to-money rate – calculated as time passed between the request being approved to funds being received on the customer’s account – decreased by 21%, which exceeded the initial target of 10% decrease.
Robots do their tasks 100% accurately.
The first digital teammate was delivered in 3,5 weeks from the start of cooperation.
On average, robots verify 100 customers every hour and 20 000 customers a month.
Monthly a robot sends 20 000 disbursements to customers on average.
On average, 3 times a week an update is deployed, which is caused by changes in processes or applications and makes it possible for digital teammates to always be ready for work and to perform their tasks according to instructions.