Clients

Case study

UM Bydgoszcz
Client's name
City of Bydgoszcz Office

Industry

Public administration

Deployment departments

Loan Collection

Challenges

  1. Increasing volume of data to be processed
  2. Elimination of errors occured during entering data into the system
  3. Handling of loan collection messages

Examples of processes

  1. Loading notifications about loan collection in a bank communication system

Results achieved

10 seconds

The task of downloading loan collection messages in the banking communication system has been handed over to Digital Teammates. The duration of a single query is approximately 10 seconds.

2500

The volume of loan collection messages handled by the robot on a monthly basis fluctuates around 2,500 items.

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Bartosz Pietras
Head of IT
+48 510 029 629
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mBank
mBank – as the technological leader in Polish banking – decided to deploy digital teammates a few years ago. Digital Teammates automated such processes as payment and customer request processes. The project met our expectations and robots were a factor in the increase of productivity.
Dorota Pustelnik
Dorota Pustelnik
Director of Operations Quality & Improvement Department
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