Clients

Case study

IDL
Client's name
ID Logistics

About Company

ID Logistics Poland is a part of the international ID Logistics Group. It is a leading operator in dedicated contract logistics for the retail (food and specialist retail chain), clothing, cosmetics, luxury goods, FMCG and e-commerce industries. It provides clients with full support in effective management within the supply chain. ID Logistics serves clients in Poland in 16 logistics centres with a total warehouse space of over 600 thousands m2, it also has 2 transport departments. Currently, the company employs approx. 3,500 people. The headquarters is located in Katowice.

Industry

Logistics

Deployment Departments

Finance Team, Monitoring

Challenges

  1. Elimination of errors occured during entering data into the system
  2. Maintaining the continuity of the processes
  3. Streamlining the course of processes

Example of processes

  1. A production report prepared for the clients
  2. Internal KPI monitoring report
  3. A report verifying the expiry dates of the Customer’s stored goods
  4. Production report comparing data between SAP and Infolog
  5. A report verifying the reasons for changes in the completeness and timeliness of deliveries

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mBank
mBank – as the technological leader in Polish banking – decided to deploy digital teammates a few years ago. Digital Teammates automated such processes as payment and customer request processes. The project met our expectations and robots were a factor in the increase of productivity.
Dorota Pustelnik
Dorota Pustelnik
Director of Operations Quality & Improvement Department
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