Digitial Teammates
Clients
Polska Grupa Farmaceutyczna S.A.

Clients

Case study

PGF

Client's name

Polska Grupa Farmaceutyczna S.A.

About Company

Polska Grupa Farmaceutyczna is one of the largest and most modern medicines distribution companies. It supports pharmacists in their daily work by ensuring fast medicine deliveries. PGF cooperates with over 600 pharmaceutical producers, thanks to which it provides access to a very wide range of products. There are 13 Distribution Centers in Poland. The company has part of over 20% in the domestic pharmaceutical distribution market.

Industry

Health and Pharmacy

Deployment departments

Customer Service

Challenges

Increasing volume of data to be processed
Elimination of errors occured during entering data into the system
Maintaining the continuity of the processes
Increasing the quality of customer service

Examples of processes

Receiving payments
Receiving product shortage
Setting discounts for selected product types

Results achieved

90%

Handing over the processes from the Customer Service Department to robots allowed for an almost 90% increase in the efficiency of the processes.

Get to know our Digital Teammates! See how our Clients benefitted from them:

32% of invoices are booked automatically in this accounting team

Service up to 20,000 invoices each month

Due to automation employee turnover decreased from 19% to 9%

Monthly handling of over 7,500 bank statements

Post-sales support team increased their productivity by 30%

Over 33 robots support Employees from 4 Teams

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Bartosz Pietras

Head of IT

+48 510 029 629

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mBank

mBank – as the technological leader in Polish banking – decided to deploy digital teammates a few years ago. Digital Teammates automated such processes as payment and customer request processes. The project met our expectations and robots were a factor in the increase of productivity.

Dorota Pustelnik

Dorota Pustelnik

Director of Operations Quality & Improvement Department

Asekum

IPF

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