Clients

Case study

PGF
Client's name
Polska Grupa Farmaceutyczna S.A.

About Company

Polska Grupa Farmaceutyczna is one of the largest and most modern medicines distribution companies. It supports pharmacists in their daily work by ensuring fast medicine deliveries. PGF cooperates with over 600 pharmaceutical producers, thanks to which it provides access to a very wide range of products. There are 13 Distribution Centers in Poland. The company has part of over 20% in the domestic pharmaceutical distribution market.

Industry

Health and Pharmacy

Deployment departments

Customer Service

Challenges

  1. Increasing volume of data to be processed
  2. Elimination of errors occured during entering data into the system
  3. Maintaining the continuity of the processes
  4. Increasing the quality of customer service

Examples of processes

  1. Receiving payments
  2. Receiving product shortage
  3. Setting discounts for selected product types


Results achieved

90%

Handing over the processes from the Customer Service Department to robots allowed for an almost 90% increase in the efficiency of the processes.

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Szymon Cegiełko
Business development
+48 504 838 316
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