Case study

Client's name
Polska Grupa Farmaceutyczna S.A.

About Company

Polska Grupa Farmaceutyczna is one of the largest and most modern medicines distribution companies. It supports pharmacists in their daily work by ensuring fast medicine deliveries. PGF cooperates with over 600 pharmaceutical producers, thanks to which it provides access to a very wide range of products. There are 13 Distribution Centers in Poland. The company has part of over 20% in the domestic pharmaceutical distribution market.


Health and Pharmacy

Deployment departments

Customer Service


  1. Increasing volume of data to be processed
  2. Elimination of errors occured during entering data into the system
  3. Maintaining the continuity of the processes
  4. Increasing the quality of customer service

Examples of processes

  1. Receiving payments
  2. Receiving product shortage
  3. Setting discounts for selected product types

Results achieved


Handing over the processes from the Customer Service Department to robots allowed for an almost 90% increase in the efficiency of the processes.

Get to know our Digital Teammates! See how our Clients benefitted from them:


Dziękujemy za zapisanie do newslettera.

I agree for my personal data, including name and e-mail address to be processed by Digital Teammates S.A., with its office in Warsaw for the purpose of direct marketing of products and services offered via::

Find us on social media

Bartosz Pietras
Head of IT
+48 510 029 629
We will call you back
See Digital Teammates in action

Our website uses cookies for statistical, advertising and functional purposes. Everyone can accept cookies or have the option to disable them in the browser, so that no information will be collected. More in the Privacy Policy.