Digital transformation steps into next areas of business, talent shortage is on the rise, KPIs are dropping… Very often this is just an element of the everyday life of many companies and managers. What challenges, which managers face in their work, does robotization address?
- Talent shortage on the job market
According to ManpowerGroup’s survey “Closing the Skills Gap: Know What Workers Want” every year more and more businesses worldwide struggle to find the workers they need. Last year the percentage of such companies totalled 54% – the highest percentage in the last 10 years. At the same time only 18% of surveyed countries claimed they didn’t face this challenge.
Although robots won’t completely replace people, they can take over repetitive, tedious tasks. Robots are a particularly good solution for processes where volumes fluctuate significantly. Sudden spikes in volume can make it difficult to ensure appropriately trained staff is available to handle the process. However, if the process is robotized, additional copies of the robot readily handle increased amounts of data.
- High employee turnover
As Randstad’s survey “Monitor Rynku Pracy” (Job Market Monitor) shows, professional growth remains one of the top reasons for changing jobs. Employees value workplaces where they can gain new experiences and develop their skills. Routine tasks which are a regular occurrence in offices, e.g. in the back office, usually hinder people’s growth. Eventually employees decide to quit and the costs of recruitment and training keep increasing in the organisation.
Boring or repetitive processes are no problem for robots, as they are made precisely for this kind of tasks. While robots book another invoice or process orders, employees can focus on more demanding, value-added tasks. Engaging in projects where robots cannot replace humans provides people with an opportunity to develop their soft skills as well as gain practical knowledge and experience.
- Work quality
Teams with high turnover and talent shortages often struggle with low effectiveness and unsatisfactory KPIs. Mistakes at work caused by common inattention or tiredness, which can trouble the most experienced workers, particularly after several hours spent on doing practically the same boring tasks, happens in every team.
Robots have a natural advantage of making no errors even after processing huge amounts of data or operating on various software programs without any breaks for a whole day. Robotized parts of processes are done 100% correctly, which positively affects quality rates for the whole team, even if human errors still happen.
Of course, these aren’t the only reasons why companies decide to implement robotic process automation. These challenges, however, afflict many teams so it’s worth it to take a closer look at robotization and the opportunities it offers.