In all companies known to us one thing is taken for granted: IT resources are scarce and choices made in terms of what will be developed by technical team and what needs to wait for ‘unknown future’ are always difficult. Moreover, IT development is generally expensive what leads to very careful decision making with heavy emphasis on business case the investment is to generate.
Is it possible to deal with large-scale robotization (more than a few robots) without automating the processes of creating, installing and monitoring robots?
We believe it isn’t. Robots used in RPA is a piece of software which sometimes needs to be changed. They work on applications which may also change from time to time what can cause even more complications. When starting robotization journey you should be always prepared for both of these factors and have tools to manage them in easy and safe way.
As you can easily imagine, the decision to introduce robots that perform tasks handled by people can be a controversial topic for human employees. Our experience shows that even mere delivery of such news can stir the emotions and open up argumentative discussions. Both surprise and fear of the change itself and a potential loss of daily tasks can turn out to be a daunting blocker if not addressed in time.
Organizations we know and have seen are facing a challenge of having to few people for the amount of work they have to do. People available for work in back-office operations are scarce so it is a challenge to maintain the right team to keep the operations up and running. On top of this, many tasks that people are doing should have been automated long ago Their repetitive, tedious and error prone character means that these tasks should not be done by people any more and are perfect for robots.
Most of our robots strictly follow the procedure that is programmed up-front. This procedure sometimes can by very complex, because of the nature of the underlying business process. This allows the robot to work with 100% accuracy at all times. Robots can always explain why they made specific decisions and why they chose specific path based on specific situation. This makes them absolutely deterministic and perfectly fit for operations where the result has to be exactly, as provided by the procedure.
Robot works best while doing tedious, boring, repetitive tasks, requiring a lot of care for details and error-prone for humans. Processes that have characteristics described below are perfect fit for robotization. However, in real life they rarely satisfy all of them. Most processes must have at least some of those to be good candidates for robotization:
If you are at a stage of considering whether RPA is the right answer to your challenges it is worth to examine why others opted to choose this way. Robotization with RPA is a powerful tool in enhancing your company operations and in taking a digitalization leap forward. However, like any tool, it is essential to identify the most adequate issues it can fix.
We are strongly supporting an idea that robotization should be done in a way that shows first benefits very quickly and does not require much upfront investments – both in terms of money and time. That is why n order to start we just have to find first process that fits for robotization and understand its logic. Once we know what process it is and what application it uses all we need is accounts for robot for them and we can start the actual development.
RPA has in recent time earned itself a title of a ‘super-hyped tool’. The reason why so much buzz is being generated around the RPA is how versatile and ‘to-the-point’ the technology is. We may be experiencing a revolution which results in disrupting a paradigm in which any automation in office operations is entirely under full IT teams responsibility. The power of RPA is that it hands some of the automation capability to business owners of processes. Considering that thanks to RPA automation can be easily applied usually to the most painful and unwanted by people tasks, the hype around the dawn of robots working along people in our offices is fully justified.
Robotic Process Automation (RPA) is a combination of technologies which allow automation of structured, repetitive and routine office tasks, which your employees perform using a mouse and a keyboard in any of your IT systems. RPA is a great tool for tasks that are driven by procedures, schedules and instructions.